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Homeowner FAQs

Roofing FAQs

What kind of color selection do you offer?
We offer a full palette of fashionable colors for each of our roofing products. Color selection does vary a little from region to region. Browse our products to learn more about your color options.

How well will Elk shingles protect my home from the elements?
Elk shingles are designed to stand up to the elements, year after year, because they've earned UL® wind resistant and Class "A" fire ratings.

What type of warranty do you offer on your shingles?
Depending on the product you choose, Elk offers limited warranties ranging from 30 to 50 years. Please visit the Warranties and Registrations section of the site for complete details.

If I choose Elk shingles, how can I find a reputable contractor to install them?
The best way to find a reliable roofing contractor is through the recommendation of a trusted acquaintance who has had recent roofing work done. If this isn’t possible, call several contractors in your local telephone directory, and ask them to provide estimates which you can compare. However you locate a contractor, make sure he can provide references – then follow up and contact a couple for feedback. Here’s another rule of thumb: good contractors rarely work with inferior products. So make sure the contractor you select offers one of our quality shingle brands (such as Elk Prestique® and Capstone®). See also Choosing a Roofing Contractor. Or check to see if there are any Peak PerformanceSM Contractors in your area.

How can I get samples of your products?
Your roofing contractor will have sample boards showing the various Elk products and product colors. Contact your regional sales office for a brochure on the Elk products in which you’re interested.

Can Elk products be installed over my present roof or will the old one have to be torn off first?
Elk products can be applied over old roofs in some cases. It depends on the material presently on the roof, its condition and local codes. Your contractor can make a recommendation.

I noticed Prestique High Definition® and Raised Profile® have similar limited warranties. What's the difference in these two products?
The large difference between these two shingles is the granule mix. Prestique High Definition has our high definition granule mix for an increased dimensional appearance, adding depth and texture to a home's roof. If you view the Prestique High Definition shingle you will notice a dark pattern of granules near the top of the shingle; this enhances the appearance of shadows on your roof to give the appearance of greater depth and thickness. Raised Profile does not have this granule mix, but still offers a more dimensional appearance than standard three-tab shingles. While these shingles do have a similar limited warranty, Prestique High Definition gives our premium appearance with a value similar to Raised Profile.

What is a "Peak PerformanceSM Contractor" ?
The term "Peak Performance Contractor" refers to a program that recognizes independent roofing contractors who sell Elk products and maintain an extremely high level of customer satisfaction (90% or above as determined by a third-party survey), and successfully maintain a clean business history as determined by the Better Business Bureau®. All Peak Performance Contractors must carry workers compensation (if required by law) and liability insurance coverage. The program was designed to give these true professionals an opportunity to distinguish themselves, and it has also been a highly successful tool in gaining important customer feedback. Click on the Peak Performance link to access local professionals who are well-versed in industry standard practices.

Should I use an Architect or Designer?
An architect and an architectural designer may be equally talented, skilled and full of great ideas. The architect, however, is a university graduate who has served a required apprenticeship with a licensed architect before obtaining his or her own state license. An architectural designer may have worked equally long in the trade but generally is not required to have a university degree (such as interior design) and may not be required to be state licensed.

Why put Elk on top of my home?
Because we're on top of the roofing industry. In fact, our record of innovation has made Elk The Premium Choice® for architects, builders and discerning homeowners all across the country.

Can I buy shingles directly from Elk?
Our products are primarily sold through independent distributors who sell to builders and roofing contractors who install roofs. Some contractors, and many roofing product distributors, have showrooms where you can view Elk products. Our products are available in some retail home centers.

What do I need to do to prepare for the installation of my new roof?
Remove all loose items from walls and shelves. The constant hammering may cause enough vibration to shake these items down. Make sure to clear your driveway and items directly surrounding your home. Also, please see that electrical power is provided to the outside of your home. If exterior plugs are not available, please run an extension cord through a window or door.

How will Elk shingles look on my roof?
Choosing Elk premium laminated shingles is one of the best ways to improve the visual appeal and market value of your home. Their rich, dimensional appearance makes a statement that few other roofing materials can.

How do Elk shingles compare to other types of roofing products?
Elk shingles carry the Underwriters Laboratory Class "A" fire rating (the highest), while wood shingles are being banned in many areas because of fire danger. Untreated wood shingles can warp, curl and burn (and are often unwarranted), while Elk shingles are made with a fiberglass base to resist these problems. And Elk premium shingles are less expensive than wood or shake. Ordinary three-tab shingles are flat and thin -- and look that way on a roof. Conversely, Elk shingles lend a high-profile look to your home which adds to its value. And their extraordinary thickness allows them to be applied over old roofing, avoiding costly tear-offs in many cases.

What are the product options you offer?
View Elk's family of shingles

 

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